Sally Ann Hardwick from Helensville Library raised an interesting point this morning and this made me realise that others might also be confused. Sally had read by blog posts from earlier this week (made my day to know that someone reads them!) and she was following my specific instructions by requesting a Sims courier label to return modems for recycling that had been returned prior to 5 January 2021 (the new procedures date for ‘modem returns’).
However, when I discovered that the returned modem had only been issued on 30 November 2020, I thought this should be managed under our new ‘de-link and reset’ procedures rather than sent for recycling.
So, I think there is a need to revise my instructions to provide more flexibility:
(1) Any returned modems that you are holding (whether they were returned before or after 5 January) and look to be in an OK condition – with packaging, power supply and ethernet cable – should be treated as potentially available for re-issue. You should use the Modems Return form to get the modem de-linked and reset, ready for re-issue.
(2) Any returned modems that are dirty, defaced or have missing parts should be treated as faulty, and you should use the Faulty Modems form.
