I think this is a pretty universal position that it is too early for libraries and other public facilities to start issuing Jump modems. Since my last post on the Level 2 restrictions for Jump, our library partners seem to agree that while their facilities are officially open, social distancing, cleaning requirements and in some cases, limitations on the length of time people can stay in the facility, make it simply too difficult for group activities. However, the good news is that everyone seems very happy to keep operating in the same way as the have been for the last 8 weeks, i.e. accepting Jump inquiries from their community and where necessary, assisting with the completion of the online application form. Modems are then couriered directly to applicants’ homes, with a user guide explaining how to set up the Jump modem and open a Skinny account.
So our proposal is that from next week most Jump partner sites listed on the Skinny Jump map will be updated to read:
Contact us during normal business hours to sign up for Jump.
A contact name and normal business telephone number will then replace the personal mobile number of the staff member working from home.
Our proposal is that this will become the default information, but individual partners may choose slight variations to this wording if required. For example, some library staff have approval to continue working from home and managing Jump inquiries by phone. The Partner map information will then read:
Jump classes suspended until further notice. Phone us to sign up for Jump.
We ask all public Jump delivery partners to review the information on the Skinny map and advise us of any changes required (jump@diaa.nz).
In Auckland, 31 libraries are opening on 20 May and the other 24 immediately after Queen’s Birthday weekend (2 June).
We expect these updates to be made by Wednesday 20 May.
Digital Inclusion Alliance Aotearoa 