Category: Passwords

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What’s this got to do with Jump, you might well be asking. Well this is a test for those of you who like Friday afternoon challenges – find the hidden code!

Now what I really wanted to update you on is a problem that some Jump Partners have been discovering with the App – where the ‘Forgot Password’ link was sending a reset password email with button links that didn’t work.

The good news is that this was fixed earlier this week (the morning of 5 May 2025, to be precise) by the App development team.

If you receive a visit from a customer with this problem, can you assist with the following troubleshooting steps:

(1) Open the ‘Google Play store’ app > search for ‘Skinny Jump App’ > tap ‘Update’ if available and then attempt to log in via the app.

(20 Uninstall and reinstall the Jump app, then restart the device before attempting to log in or use the reset password link.

(3) Check the device system software for any updates.

And for those of you still scratching your heads about the puzzle, here’s a clue – this ‘Forgot Password’ problem has only been experienced on Android devices.

And the winner is…

It is Friday and I have been promising to tell you who the winner was in our Friday Quiz from a few weeks back.

Congratulations to Wendy Brock from Picton Library “I can only think of one thing – logging on! Logging on to their email, their skinny account, and modem password! Don’t know if this counts as one or more answers.” But Wendy also suggested a solution: “If they can’t remember their email password (as their phone has a cracked screen and cannot be used) they use one of our laptops and we help them set up a new email and write their passwords down on a piece of paper (which will probably get lost). That is after giving up on resetting their password as they don’t have the same phone number…. LOL.“

I was also impressed with the suggestion from Shantel Hennessy at Taitech in Gisborne. She nearly had the right answer, like many of you, but what impressed me was how she helps people remember what to do when it comes to top-up time: “I’m guessing the answer would be payment options. I’ve had a few come to me for help with  payment or renewing plans. I’ll ask the customer to pop into Taitech and we will do it together. I’ve ended up making a print out of step by steps on the payment options that I give them, I think they forget that there is that info in the booklet they first get when signing up for skinny jump.”

And here’s the handout that Shantel gives them:

So well done Wendy and Shantel. Thanks for your helpful responses. Now a visit to Moore Wilsons to see what treats I can find for you both.

PS. Thanks to everyone who responded to my quiz.