Possible problem with Jump sign-ups using the app

One of our Jump partners has reported a problem in signing up customers with the Jump app. They are getting the following error message:

The Skinny Jump squad has been able to replicate this error for both Android and Apple signups and have escalated the issue. In the meantime, their advice is to use the web browser signup process. They have confirmed this is still working as expected.

However, the partner who reported the problem is still experiencing a sign-up problem using this approach as well. Mel from the Skinny Jump team has advised: “I tried earlier and it worked and tried again just now to ‘Create a new account’/Register via desktop web browser and its worked and allowed me to progress through to enter First and Last name? You might need to clear cache, try incognito or different browser.”