What’s happening
Due to bad weather in and around the Philippines, the Skinny Care Team unfortunately have limited agents available to support the Skinny and Jump queues. As a result, the voice queues have been restricted and will only be open between 10am – 2pm today.
Alternative support channels
Messaging channels (Facebook Messenger and WhatsApp) are still open as usual: 8:00am to 07:00pm – please see our Skinny Help page for further info, here.
The Jump IVR (Dial 0800 4 SKINNY > Press ‘3’ > Enter BB Number and Modem Verification code) is also still available to use for balance checks, top-up and Jump plan purchases.
Modem Troubleshooting/Replacement Modem Support
Dial 0800 4 Skinny > Press ‘4’ for ‘Issues with your modem’ to speak to an agent.
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If the terrible weather persists, the above changes to Call Centre channel availability and hours may be extended through to the end of the week.
Digital Inclusion Alliance Aotearoa 