And someone else who needs a prize, Digi-Coach Jylesza Needham

Jylesza is one of our fabulous new Digi-Coaches who are emerging in many of our Jump partner organisations. She is based at Elma Turner Nelson Public Library.

All our Digi-Coaches are trained to become Jump Specialists, so they can hit the ground running when they start their work placements. On her first day, Jylesza got a hug from a customer, as an expression of appreciation for the help she had provided. Maybe our long-term Jump partners have just got so used to getting hugs from their Jump customers that they don’t see it as ‘news’ any more!

Jylesza as well as some other partners have also asked for clarification about the ‘rules’ around Jump partners issuing modems to customers who live outside the partner’s area or region. For example, it could be someone who has tried to sign up for Jump at their local partner, but discovered they have no modems, so they ‘shop around’ to find a partner with stock, or they could simply be moving to a new area.

It goes without saying that they must satisfy the Jump coverage check for the location where they intend to use the modem, but there are no rules that restrict where they can sign up. A bit like McDonalds, you can get a Big Mac from any outlet, not just the one in your own community.

Where the uncertainty sometime arises is for library partners, who have territorial rules about who can sign up for a library card and borrow books.

Jump, however is different. While we often use the library analogy for Jump, where you get something for free and when you don’t need it anymore, you return it, but we don’t restrict where people can sign up.

One thing we do discourage is for partners who have run out of stock to direct customers to other Jump partners unless they know the other partner has stock and is happy to accept referrals. We prefer that you use your waiting list (below the blue line in your GSheet). This also helps us boost the number of modems in your next shipment.

So, thank you Jylesza for asking the question and congratulations on your first customer hug!