Hit ‘Pause’ – Possible provisioning problem with new Futura Modems

60 Jump partners were the first to receive the new Futura modems this week. But as these partners are discovering, the modems appear to have been provisioned for Standard Skinny, not Jump.

Now we don’t know how widespread this is and whether all 732 modems are affected, but it would be prudent to hit ‘pause’ in issuing these. My rule of thumb is that when more than one partner reports a problem, we pause sign-ups until the problem is understood and resolved.

I’ll provide an update when we know more.