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What’s this got to do with Jump, you might well be asking. Well this is a test for those of you who like Friday afternoon challenges – find the hidden code!

Now what I really wanted to update you on is a problem that some Jump Partners have been discovering with the App – where the ‘Forgot Password’ link was sending a reset password email with button links that didn’t work.

The good news is that this was fixed earlier this week (the morning of 5 May 2025, to be precise) by the App development team.

If you receive a visit from a customer with this problem, can you assist with the following troubleshooting steps:

(1) Open the ‘Google Play store’ app > search for ‘Skinny Jump App’ > tap ‘Update’ if available and then attempt to log in via the app.

(20 Uninstall and reinstall the Jump app, then restart the device before attempting to log in or use the reset password link.

(3) Check the device system software for any updates.

And for those of you still scratching your heads about the puzzle, here’s a clue – this ‘Forgot Password’ problem has only been experienced on Android devices.