A number of Jump delivery partners are reporting an increasing frequency of new modems being supplied without a broadband sticker – that’s the clear plastic sticker on the side of the modem:
I posted about this in September 2023 when I first discovered that the most common problem was that the stickers had come off the modem and attached themselves to the inside of the box, so it pays to keep checking this first. We have raised this issue with CEVA, the company that ships the modems, seeking their assistance in ensuring that the stickers do not become detached when the modems are being boxed.
But if there is no sign of the sticker, the modem needs to be classified as faulty and a Modem Returns form completed. Explain on the form that the modem has no BB sticker and we will send you a courier bag to recover it for repair.
Digital Inclusion Alliance Aotearoa 