A partner has raised a question about whether a Ciena customer can continue on the programme if their modem becomes faulty.
The short answer is, YES.
There is a provision on the Modem Return form to indicate if the customer reporting the faulty modem is on a sponsored plan, such as Ciena or OCHT. Partners should make sure this option is selected and this will trigger an action to get the replacement modem re-provisioned for Ciena or OCHT.
Digital Inclusion Alliance Aotearoa 