The Skinny Jump app team have been investigating this bug on the Jump app and have verified the cause of the issue on the android version of the app, but has also identified another bug on the iOS version.
Android: Android app implemented a hard limit of 11 – 12 characters on the input field for the broadband number, therefore not allowing 10-digit broadband numbers
iOS: iOS app implemented the wrong logic where the broadband input field would accept any number of characters, therefore allowing 10-digit broadband numbers
The app developers are now updating the logic/code within the app to accept 10-digit broadband numbers. Once the updates have been made, they need to align to a weekly app release schedule, so they can “push” the new versions of the app onto the app stores. They expect this whole process could take another 2 weeks.
In the meantime, if you are signing up a customer with a 10-digit BB number (0204XXXXXX), we suggest you enter the number in this format: 64204XXXXXX. Both android and iOS versions of the app should then accept the BB number.
Digital Inclusion Alliance Aotearoa 
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