The short BB number problem solved but not yet resolved

Thanks to thorough testing by Suniti De La Mare from Ranui Library, the problem has been narrowed to the Jump Android App – this has a mind of its own and inserts spaces when entering the shorter broadband numbers, causing the signup process to fail. Everything seems to work fine when using the Jump iPhone App and the computer desktop versions.

The Jump team is onto this and is working to fix this bug.

So the interim solution is to use a computer desktop for new Jump signups (which I know many partners already do anyway). But please make sure your Jump customer also has the App on their phone before they leave with the modem to make life easier for them in monitoring their data usage and managing top-ups.

Author: Laurence Zwimpfer

I am committed to supporting the development of New Zealand as a digitally included nation, where everyone has equitable opportunities to benefit from the digital world. View all posts by Laurence Zwimpfer