Missing BB stickers on Jump modems (or are they really missing?)

Two partners have been in touch this week, reporting that the transparent stickers with the broadband number and verification code were missing when they removed a new modem from its box.

I encouraged them both to check the box in case the stickers had come off in transit and in one case, this was in fact the case. No such luck with the other one.

So what to do if you discover a missing BB sticker?

First of all, check the box. You might find it stuck to the inside. I have discovered that it can come off when inserting or removing the modem.

If you can’t find the sticker, then clearly you can’t use the modem, so enter whatever details you do have in a Modems Return form and we’ll get a recovery courier bag on its way.

Author: Laurence Zwimpfer

I am committed to supporting the development of New Zealand as a digitally included nation, where everyone has equitable opportunities to benefit from the digital world. View all posts by Laurence Zwimpfer