Ciena Signups – Which Name?

Some Ciena Jump partners have asked about which name to use in the Jump Profile form – the student’s name or the parent/caregiver?

The general principle is that Jump account holders (whether modems are provisioned for special plans like Ciena or not) should be the people who have responsibility for the account. In the case of standard Jump, this is the person who is responsible for topping up the account. This is normally an adult.

For special plans like Ciena, the person identified on the Jump Profile form should be the parent or caregiver. So while, there is no need to top up the account, any communications about the programme should go to a responsible adult.

The first communication is an email notification when the account has been provisioned for Ciena (generally a couple of days after signing up) and further emails will be sent towards the end of the year explaining options when the current programme ends.