A number of partners have been in touch about a problem they are experiencing in receiving the verification email when signing up new Jump customers. One has reported a delay of around 20 minutes.
The Skinny Jump team has been able to replicate this problem for sign ups using the App – with a 15 minute delay. However a desktop signup appears to get the confirmation email within 60 seconds.
We are interested in hearing from anyone who is experiencing this problem to help us understand if it just App signups or whether anyone is experiencing this with desktop signups as well.
Be assured the Jump development team is on the case and hopefully this will be resolved quickly.
It would help in diagnosing this problem if partners could provide the following details if this problem is encountered and email the information to: jump@diaa.nz
Customer name:
Broadband number:
Email address used for Jump sign-up:
Approximate Time/date of email registration:
Approximate Time/date of Verification Code email being received:
Digital Inclusion Alliance Aotearoa 
Hi Laurence
I signed up a customer using the desktop and received a verification email immediately.
Thanks Carla
Carla Te Moananui Library Assistant DDI +64 3 543 8501 | Carla.TeMoananui@tasman.govt.nz 32 Wallace Street, Motueka 7120, NZ This e-mail message and any attached files may contain confidential information, and may be subject to legal professional privilege. If you are not the intended recipient, please delete â
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Thanks Carla – that’s good to hear.
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Yes, I had a problem with a customer yesterday. Her verification email never arrived. It took half an hour to sign her up in the end – we had to use her email and put in ‘forgot password’, (if we tried signing up again it said the email address was already in use – even though she had yet to verify and put in her password). I only saw the email about it today – sigh.
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