Skinny Jump still offline

10.00 am Tuesday 2 May 20123

Unfortunately, the issue is still ongoing. Technical teams have been able to restore some internal Spark systems but as of now, the Jump app and Online Dashboard continue to remain offline. Technical teams are estimating 2-3 hours for the issue to be fully resolved.

In the meantime please note:

(1) Jump customers’ wireless broadband services are not impacted by this outage.

(2) If a Jump customer calls 0800 4 SKINNY and selects Option # 3, they will hear IVR messaging advising customers of the current outage we are experiencing.

Author: Laurence Zwimpfer

I am committed to supporting the development of New Zealand as a digitally included nation, where everyone has equitable opportunities to benefit from the digital world.

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