The Skinny team has been working for some time to link the Jump login process between Web Dashboard logins and App logins. Yesterday, this went live. So now Jump customers must use the same login details (email and password) for both ways of accessing their Skinny account.
The downside is that there could be some confusion for customers when they now try and sign in using their Web Dashboard and get the message below. But this is easily fixed if they follow the on-screen instructions and click on “can’t sign in”. This allows users to reset their password to be the same as their App or choose a new one, noting the more stringent requirements now required for Jump passwords (8 characters, including at least one capital letter, one number and one special character). App users will be familiar with this, as this is something the App has always required.