Partners may have noticed some changes in the messages they receive when the Skinny Jump address checker returns a negative result.
There are now three different messages you may receive when checking a customer’s address for Jump availability:
(1) No coverage or low coverage: this means the customer is totally outside a Spark 4G coverage area or is on the fringes. This means that customers would receive no service or a very poor service.
(2) No capacity: this means that the cell tower serving this location is at capacity and Skinny is not legally allowed to connect further customers; if they do so, existing customers would experience a degradation in service that could lead to complaints to the Government regulator.
(3) Antenna plan only: this is not available to Jump customers as there are significant costs in installing a wireless antenna. The purpose of the antenna, which connects to some modem types, is to boost the signal to a level that ensures reliable internet speeds. This service is only available to regular Skinny customers, who may be willing to pay the extra costs.
The good news in all this is that coverage and capacity is improving all the time, so customers should continue to be encouraged to check for any changes from time to time.
Digital Inclusion Alliance Aotearoa 