SIM cards should not be removed from Jump modems

We have received reports from some partners about a possible misuse of the SIM cards in customers’ Jump modems. Some customers are turning up claiming that they have lost their SIM card or inquiring if the modems have one. It appears that a few people are removing the SIM card from the Jump modem and using it in other devices, believing this to be a way to ‘purchase’ low cost data for their phones.

This is expressly forbidden in the Jump terms and conditions. An alert will be sent to Skinny whenever a Jump SIM is used in any device other that B315 or B618 Jump modem and the SIM card will be blocked. So anyone attempting to do this will quickly discover that the device with the Jump SIM no longer works.

If partners suspect that any of your Jump customers are doing this, you should not issue a replacement modem.

Author: Laurence Zwimpfer

I am committed to supporting the development of New Zealand as a digitally included nation, where everyone has equitable opportunities to benefit from the digital world.

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