All Jump modems are sent by Post Haste. For rural communities, Post Haste hands over the final delivery stage to a partner courier company, Coural. For deliveries in Auckland, Wellington and Christchurch, the unprecedented demand for courier services during the last two months has meant that deliveries are frequently delayed. At times the package appears to delayed in one of the main centre depots; this was particularly bad during the Level 4 and Level 3 Covid-19 lockdown periods, when most businesses were not operating and the couriers were unable to move packages through their depots. This resulted in huge congestion and at times Jump modems seemed to literally get buried in the depots.
If the courier tracker reveals this to be case, we advise customers (or Jump delivery partners) to follow up directly with their nearest Post Haste courier branch. Contact details are in the table below:
| Auckland | 161 Station Road, Penrose | 09 525 4060 |
| Auckland North Harbour | 1 Rothwell Avenue, North Harbour | 09 525 2060 |
| Blenheim | 43 Grove Road, Blenheim | 03 520 8430 |
| Christchurch (includes West Coast) | 20 Syd Bradley Road, Dakota Park, Christchurch | 03 345 6830 |
| Dunedin | 35 Portsmouth Drive, Dunedin | 03 477 7238 |
| Hamilton | 32-36 Gallagher Drive, Hamilton | 07 843 0755 |
| Hawkes Bay (Includes Gisborne) | 22 Wakefield Street, Napier | 06 843 9493 |
| Invercargill / Queenstown | 195 Bond Street, Invercargill | 03 214 4242 |
| Nelson | Unit 7, 74 Quarantine Road, Nelson | 03 545 6779 |
| New Plymouth | Unit 3, 674 Devon Road, New Plymouth | 06 769 6545 |
| Palmerston North | 12-22 Cook Street, Palmerston North | 06 356 5337 |
| Rotorua (includes Taupo) | 105 Biak Street, Rotorua | 07 348 5666 |
| Tauranga | 34 Hull Road, Mount Maunganui | 07 571 5601 |
| Timaru | 139-141 Hilton Highway, Timaru | 03 687 4276 |
| Wellington (incudes Wairarapa) | 9 Glover Street, Ngauranga, Wellington | 04 472 3666 |
| Whangarei | 11 Dyer Street, Whangarei | 09 430 2396 |
Digital Inclusion Alliance Aotearoa 