Lindsay King, the Learning Connections Coordinator at Invercargill City Libraries, and local coordinator for Skinny Jump, is the first Jump partner since the Covid-19 lockdown ended to request a courier sticker and address label to send faulty and returned modems for recycling. So I thought it might be timely to remind everyone of the process for handling returned and faulty Jump modems.
You may recall my earlier post about returning faulty modems. During the last 2 months, we have issued over 3500 Jump modems through our home-delivery process. Not surprisingly, around 4% of these (140) have been identified as ‘faulty’ when customers have reported problems to the Skinny Helpdesk and we have couriered a replacement modem. We included a note with the replacement modem, asking the customer to return the faulty modem to their nearest Jump partner after the Covid-19 lockdown ended.
Now that most partners have their doors open again, I am expecting the people holding faulty modems to return them to you. Please just assign them to your faulty/returns modem box and when you have a box full (5 or 6 modems) please contact us at firstname.lastname@example.org to get a courier sticker and return address label. Please advise the IMEI numbers of the modems you are sending for recycling, so that we can update our records.
Note that this applies to all returned modems; we no longer require you to contact the Skinny Helpdesk to request de-linking, so that the modem can be re-issued.
You are also welcome to send modems directly to the recycler if you prefer, but can you please advise us the IMEI numbers of the modems when you do this. Thank you.
The recycler is:
Sims E-Cycling (NZ) Ltd, 69 Aintree Avenue, Mangere, AUCKLAND Attention: Robert Herbert Phone: 09 275 1501