When families return a faulty JUMP modem, some ask about transferring remaining credit on the faulty modem to their new modem. As the credit is directly associated with the SIM card in the modem, any remaining credit does not transfer to the new modem (which has a different SIM card). Families will receive a new $10 30GB credit when they are allocated a new modem, so we think this should more than compensate them for any loss of credit on their old modem.
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