Some Spark Jump partners are feeling overwhelmed by the need to update modems they are holding before issuing them, especially if they are holding large numbers. If this is the case, we are happy to do this for you.
But it will mean sending the modems back to us. It probably doesn’t make a lot of sense if you only have one or two – we are hoping that you can do the upgrades on these. But if you have a box full or nearly full (3 or more, say), then we would be happy to send you a courier sticker for each box and a return address label. We (well, Tom actually) can then do the updates for you and we can re-issue them when they are ready to go.
We can send you a new updated box in the meantime. If you would like us to help, please email us at: firstname.lastname@example.org , tell us how many modems you would like to return and we’ll get some courier stickers on their way to you.