We have (finally!) worked out how to check whether or not modems that have not yet been activated need a firmware update. As a general rule, modems received before September 2018 will almost certainly need the software update. Modems received during September should be up to date, but will need checking. All modems received from 1 October will already have been updated.
How to check if the firmware is up to date
Step 1: Break the Skinny seal on the modem box and connect the modem to power.
Step 2: Connect the yellow ethernet cable from the LAN1 port on the modem to your computer.
Step 3: Open a web browser and enter the modem’s IP address: 192.168.1.254
If you receive the screen below, the modem’s firmware is up to date and no further action is required. Just unplug the modem and repackage it.
Note in particular the two parts of the screen that are highlighted below; if you see something different check out the next step.
Step 4: If you see the following screen, this means your firmware will need to be updated.
Note in particular the highlighted area.
If you see this screen, you need to follow the instructions on the Stepping UP website to complete the update. You will need to use Option 3 (Update manually using a computer) for modems that have not yet been activated.
