*Firmware: permanent software programmed into a read-only memory
This is now underway. Families requiring the update will have received a message from Skinny with instructions. If you get any inquiries from families about this it is probably best to suggest they call the Skinny Helpdesk on 0800 475 4669.
For pipeline modems, i.e. ones that you are holding awaiting issue, these may or may not need updating.
We have checked some recently issued ones and these already have the firmware update. So our suggestion is that before issuing any modems that you are currently holding, you do a simple check. Any modem that’s already on firmware 21.329.01.01.1375 does not need to be updated.
Instructions for checking the firmware version and for updating the software (if required) can be found here
If you need to update the software, we suggest you work through Option 3 in the update instructions (Update manually using a computer) if the modem has not yet been activated. Alternatively, you can use Option 1 as part of your setup training (but only after families have set up their accounts and activated their modems).
We have been testing these processes and not everything has been going as smoothly as we would like, but you are welcome to give it a try and let us know what you think works best.