With the transfer of Spark Jump support from 20/20 Trust to DIAA from 1 August 2018, partners should place all requests for modems by emailing email@example.com. Tom is now responsible for distributing modems and these will generally be couriered on Wednesdays and Fridays. Modems should be received by delivery partners within two working days. Requests should be made no later than 12 noon on Tuesdays and Thursdays to meet these timings.
To help make sure that partners never run out of modems, we are monitoring closely the stock each partner is holding. When the number of unallocated modems held by any partner drops below 5, we check your level of activity and if necessary will send another box of modems without waiting for your request.
Some partners request large numbers of modems just in case they run short. But we encourage everyone to order small quantities frequently, rather than hold large stocks. We currently have 700 modems in the pipeline – these are ones that have been couriered to a partner but have not yet been allocated to a family. Our goal is to reduce this number as much as possible without upsetting the smooth delivery of the programme. So unless you have a special Spark Jump event planned, please limit your requests to 5 or 10 modems (one or two boxes).