If your customers have tried contacting the Skinny Care team on 0800 4754669 they would have noticed two recent changes – one is a voice response that estimates the time customers are likely to have to wait to talk to a Care Agent. Unfortunately this is often becoming a rather long wait, like 30 minutes or more.
The good news is that a call-back option was introduced about a week ago. Callers now have the choice of requesting a call-back from a Skinny agent, rather than having to hold on to the call for a long time.
This appears to have been well received, with most callers selecting this option. Please share any feedback from your customers about how this new option is working for them.
Digital Inclusion Alliance Aotearoa 