Jump verification code delays are causing sign-up problems again

A number of partners have reported recent problems (again) with verification codes not arriving during the Jump account set up process. This was a big problem last year – see my previous blog posts here.

So, this is more of a reminder, as a permanent fix is outside the control of the Skinny Jump team. The ‘sort of’ good news is that this is intermittent and doesn’t seem to have affected too many sign-ups, at least ones that we know about.

1. If the email with the Verification Code does not arrive within 5 minutes, then there is no point in waiting. When (if) the email does arrive, the verification code is likely to have expired.
2. We know that using an email that isn’t a Gmail one solves the problem, but we understand that most customers would not want to start managing more than one email account.
3. One of our partners who faced this problem tried sending an email to the customer’s address to check it was working and the email arrived straight away, but the good news was that the email with the verification code arrived immediately after. So this seemed to provide a kick-start in delivering the email. Certainly worth a try.
4. The only other suggestion we have is to try requesting the verification code again (after 5 minutes); in the Jump app, you simply select ‘Resend Code’.