Do not replace old Jump modems if they are still working

I have had a few questions from partners about whether they can replace the older style Jump Modems (B315 and B618) with a new Smart Modem, even if the old modem is still working.

The short answer is NO. In our experience the older modems are more reliable and some customers have even asked us to replace their Smart modem for an older version because they think they work better!

If the customer thinks their modem is faulty, they should contact the Skinny Care team to discuss why they think it is faulty. The Care team will then assess whether the modem needs to be replaced or not.

The moral of this story is that “newer is not necessarily better”.

Author: Laurence Zwimpfer

I am committed to supporting the development of New Zealand as a digitally included nation, where everyone has equitable opportunities to benefit from the digital world. View all posts by Laurence Zwimpfer