URGENT ALERT: Missing Digit in Jump BB number

Two partners have reported today that some modems in the latest shipment have a missing digit in the Broadband number, which is printed on the transparent sticker on the side of the modem. This means they can’t be issued – you will receive an error message, as the BB number will not be recognised.

All partners that received a new shipment of modems this week could be affected, so please put aside any modems without 11 digits in the following format “0204 xxx xxxx” until we get this resolved.

I have asked for further shipments to be suspended until we understand how this error is occurring and how we can fix it.

Partners who received modems this week include:

Glen Innes Library; Hastings War Memorial Library; Papatoetoe War Memorial Library; Kaikohe Library; Mangere East Library; Rotorua Library; Otara Library; Otahuhu Library; Dargaville Library; Ranui Library; Hornby Library; HB Williams Memorial Library Gisborne; Grey Lynn Library; Linwood Library; Kaikohe Library; Waverley Library Plus; Te Kete Aronui – Rototuna Library; Glen Eden Library; Porirua Public Library; Dunedin City Library; Onehunga Library; Hamilton Central Library; War Memorial Library Hutt City; Shirley Library; Step Ahead; Highland Park Library; Pukete Neighbourhood House