Jump System Outage Resolved

4pm Wednesday 3 May 2023

Thank you everyone, for your patience, and we apologise for any inconvenience this has caused in signing up new customers for Jump.

The technical teams at Spark believe they have fixed the root cause of the Skinny Jump address checker issue. Earlier today, the Christchurch Jump team discovered that this appeared to be working again, and we have been testing addresses since then to confirm that all is well.

So, you can now return to ‘business as usual’, but please be aware that the Jump systems are still ‘settling back in, following the outage’ in the words of the Spark Jump team. They have assured us they will be continuing to monitor all the Jump systems to make sure.

And remember that if you do encounter problems with the Skinny Jump address checker, you can use the regular Skinny Broadband checker. Both use the same database for Skinny 4G coverage and availability checks.

If you do discover anything that doesn’t seem to be working as it should, please get in touch with us (jump@diaa.nz or 0800 463422) and we’ll escalate to the Spark Jump team as required.

Author: Laurence Zwimpfer

I am committed to supporting the development of New Zealand as a digitally included nation, where everyone has equitable opportunities to benefit from the digital world.

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