Jump coverage checker says “no”

Partners may have noticed that the message below is popping up more frequently these days in the Skinny Jump address checker.

This may be because of limited or no coverage, or increasingly, this is to prevent overloading on individual cellphone towers. There can also be a problem if the address is not recognised by the Jump address checker; the checker only works with recognised addresses, so you must select the address from the pull-down list. And if it doesn’t recognise 24A Brandon Street, try just 24 Brandon Street. The same is true for addresses beginning with Flat 1; you might need to delete ‘Flat 1’ to get an exact match for the address checker to work.

Unfortunately, when the address checker does indicate there is no coverage, you are going to have to say “no” to your customer and not provide them with a Jump modem. However, we would like to encourage you to assist your customer complete an online Jump application form. This will give us the opportunity to double check the coverage issues in your area and follow up with Skinny and Spark to see what options might be possible. If we can’t find a satisfactory solution we will advise the customer accordingly. We have included a new question in the Application Form seeking the customer’s permission to hold their Application on file so that we can check from time to time if Skinny coverage is available.

Author: Laurence Zwimpfer

I am committed to supporting the development of New Zealand as a digitally included nation, where everyone has equitable opportunities to benefit from the digital world.

4 thoughts on “Jump coverage checker says “no””

  1. Hi Laurence, we have seen that the unavailable message comes up when you have entered an address with an ‘A’ or ‘B’ suffix to the number. For instance, 112 Mayfair Ave is available but 112a Mayfair Ave is listed as unavailable. If you then check the address as we previously did on the Spark coverage webpage, the address is indeed available. In this instance I think this is an error on the new jump site, not just due to the reasons you covered above.

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  2. Hi Laurence, I have come across that message numerous times – “unfortunately Skinny Jump is not not availabe at that location”, what I don’t get is one neighbour can pick up the 4G and another neigbour who lives five doors down can not?

    This morning (25/09/20), I had two patron’s wanting a modem, one lives at 90 State Highway 30 when I put in the address there was no message or pre-address info and another patron who lives at 30 Old Quarry Road, Selwyn Heights, Rotorua 3015. Selwyn Heights may have trouble to Mt Ngongotaha.

    I went onto the Spark website and did a coverage check, I didn’t see anything that confirmed coverage at the two (2) address above.

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    1. As I mentioned in my post this could be a capacity issue, not a coverage issue. This is the explanation we are providing to Jump applicants who receive a “no coverage” message:

      Unfortunately, your address is currently not eligible to receive Skinny Broadband (including Jump). Skinny Broadband is only available in certain coverage areas and these areas are sometimes different from regular mobile 4G areas. The reason for this may be because there is a network capacity in your area. Skinny wants to make sure that their Skinny Mobile and Skinny Broadband (including Jump) customers get the best service possible and this includes not overloading the towers near you. Skinny is constantly adding new coverage spots throughout the country, so please try the Jump address checker again in the near future and if you do have coverage please contact your nearest Jump partner again to sign up. We are sorry for this inconvenience.

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