About 10% JUMP families are spending more than they have to every month. These families are spending between $200 and $250 on JUMP top-up vouchers every month, which is more than twice as much as they need to to get the same level of service.
Skinny’s unlimited fixed line plan starts at $73 per month, so any family using more than 210GB in any one month would be better off with a fixed line plan. We recognise that families often choose JUMP because the service is ‘pre-pay’, there is no term contract nor any penalties for early termination, and there is no cost to relocate to a new location.
DIAA is concerned that families don’t feel trapped without a proper understanding of other alternatives and we are seeking the support of our partners to help explain this. Any family using more than 210GB in any one month, i.e. topping up with the JUMP $10/30GB plan more than once every week, would be better off to migrate to an unlimited broadband plan.
There may well be other reasons why families choose a pre-pay service, but we need to make an effort to alert them to available options. For example, the Skinny website does provide two possible unlimited options for $73 per month:
- Sign up for 12 months: $199 early termination fee
- No Commitment: Pay for the modem ($99) and a one-off connection fee ($49)
Relocation fee: no charge if relocate no more than once every 6 months; $50 charge if relocate more frequently
Digital Inclusion Alliance Aotearoa 
Hi Laurence, I wonder if something about this could be put into the Spark Jump Stepping Up module as a way of making sure people are made aware during the sign up process?
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