I reported last week about a problem that Dunedin Library was having with copies of some Kawa of Care not being sent to the family or to DIAA. We diagnosed this to be a problem when using Internet Explorer as the browser for completing the Kawa of Care form. But we have now been advised by the form developer that there was another problem – new options had been added around the end of March to the “how did you find out about JUMP” part of the form without the back-end processing part being updated. So any family selecting ‘Salvation Army’ or ‘Computers in Homes’ were ending up in a cyber black hole. Fortunately this had no impact on their JUMP service; it only affected our records for acknowledging receipt of the Kawa of Care. This has now been fixed, but we do ask all partners to complete columns B & C in their JUMP Google registers with the names of participating families and the date the modem is issued in column E (the yellow shaded columns) – this then provides an alert if we don’t receive the Kawa of Care. If you find you don’t have editing rights in your JUMP Google register please contact email@example.com so that we can give you permissions. You do need a Gmail email address or an email linked to a Gmail account to access the Google Docs world. To complicate matters, many local authorities to not allow council emails to be linked to a Gmail account, so the solution many library partners have adopted is to create a generic library gmail address – the most innovative one we have discovered is firstname.lastname@example.org. There has to be a prize for the first person to work out which library this is!