Kawa of Care Glitch when using Internet Explorer (IE) browser to send JUMP forms

Every day, there’s something new to learn.  Today, with Dunedin Library’s Anne Buck’s assistance, we went on a detective hunt to find out why Kawa of Care forms being completed by Dunedin JUMP families were not reaching us, nor were families receiving a copy.  To cut a long story short, we discovered that Kawa of Care forms completed using an Internet Explorer (IE) browser were disappearing into a cyber black hole, but when the same forms were completed using Edge or Chrome, everything worked as they should.  We subsequently discovered from the Kawa of Care form designer that Firefox is an OK browser as well but IE is definitely not (we didn’t ask why, we were just happy to have a diagnosis for the problem).

It appears though that some of the forms were reaching Spark Foundation’s system, which meant we were able to recover these without having to ask the families to fill them in again, but others seem to have disappeared for good.

So the moral of this story is to not use IE browsers for completing Kawa of Care.

Please continue to enter the family’s name and date of issue in your Google Docs JUMP register for every modem issued.  If partners don’t do this, we have no way of knowing that the modem has been issued if we don’t receive the Kawa of Care.

Author: Laurence Zwimpfer

I am committed to supporting the development of New Zealand as a digitally included nation, where everyone has equitable opportunities to benefit from the digital world.

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