One of our partners has had the unfortunate experience of receiving two boxes of modems (at different times) that are not being recognised as Spark Jump modems. This means that the modems cannot be registered with Skinny for the Spark Jump service. If this happens, it pays to check first of all with the Skinny Helpdesk (0800 475 4669) – they will want to know the Broadband number of the modem and they can then quickly tell you if the modem has been initialised for Spark Jump or if there is some other problem.
If Skinny advises that the modem is not recognised as a Spark Jump modem, please advise us at DIAA immediately, including the IMEI number of the modem (firstname.lastname@example.org or 0800 463 422). We will contact Spark’s engine room and they will put it right. If you find one modem in a box like this, then it is highly likely that all five modems will have the same problem.