Today, we have tracked down a glitch with the processing of some Kawa of Care online forms. The impact of this is that we have not been copied in on some Kawa of Care, which means that we have not been able to update the GSheet register. We have been chasing up some partners for an explanation about why Kawa of Care are not being completed and you have been telling us that families did complete them. So this has been a bit of a challenge to work out what is going on, as some arrive and others don’t.
The good news is that this is not your problem; I am just sorry that you have had to ask families to complete the Kawa of Care more than once. The problem is with Spark Foundation’s system that receives the Kawa of Care forms. And the even better news is that this has been fixed. So that’s all good going forward.
The team at Spark Foundation has sent me copies of all the ‘unprocessed’ forms – these date back to the beginning of September – and we have updated the GSheets by entering the date received in column G and shading the cell green.
I don’t expect this to re-occur, but please always enter the family name (columns B & C) and the date the modem is issued (column E). This then provides us with an alert if we don’t receive the Kawa of Care.
Digital Inclusion Alliance Aotearoa 
Very good, thank you Laurence.
Sue Kini
Stepping UP Programme Manager
M: 027 313 3447
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Hi Lawrence. Thanks for letting us know. We’ve had a glitch of a very different sort this arvo, with what looks to be all the new modems suddenly not working. We have contacted Skinny and they are onto it.
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It is possible that the modems you have been supplied have not been set up correctly for Spark Jump. We have two instances of this with Buller Libraries. The good news it can be fixed remotely and relatively quickly once we advise Spark of the modem IMEIs. Please advise me by email of the serial numbers of the modems affected.
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