Some Spark Jump delivery partners have trouble accessing the Google sheet set up to record modem allocations. This is usually because the partner does not have a Gmail address linked to their normal email. Partners must have a Gmail address to access and update the Spark Jump Google Sheets. This affects many libraries in particular where staff have a district council email address. Check first with your IT team whether it is possible to link a Gmail account to your work email. If not, we suggest you do what a number of libraries have done and set up a generic library Gmail address such as firstname.lastname@example.org and then we can add this email as an authorised user in the Spark Jump register.