The Spark Jump lesson plan (DS31) has been updated in response to two issues raised by delivery partners:
(1) Confusion with passwords. Some people seem to get confused between their email password and their Skinny password. When signing up to Skinny, families will be asked to choose a password (at least 8 characters, one upper case and one numeric). Even though the Skinny username is the family’s email address, we suggest that families choose a new password that meets the criteria above for Skinny passwords. Families should be asked to write this down somewhere so they don’t try using their email password to access their Skinny accounts.
(2) Getting Help. A new section has been added to DS31. This explains that if families have any trouble with their modems, or in accessing their Skinny accounts, they should contact the Skinny Helpdesk on 0800 4SKINNY (0800 475 4669). If they move to a new address, they can update this online themselves (through their Skinny account) or contact the DIAA Helpdesk by emailing firstname.lastname@example.org or phoning 0800 GoDIAA (0800 463 422).