A Jump partner recently sent me a note wondering why the stock levels didn’t update in his Jump Register after he had submitted a couple of Profile Forms.
I was pleased to receive this message because it confirmed that this partner was (a) completing profile forms; and (b) monitoring their Jump register to ensure that the GSheet record aligned with the actual number of modems they were holding.
I suspect his question arose from a misunderstanding about our back-end processes, which in all fairness, we have probably never explained. It’s all about timings.
Alistair schedules this activity into his daily calendar, and on most days, completes everything the same day, but he doesn’t work at the speed of light (like a computer does), so this means it could be up to 24 hours before the updates take effect.
The Profile Form is a Google Form that automatically populates a Google Sheet.
Alistair, one of our DIAA team, works diligently every day transferring selected information from the Jump Profile GSheet to individual Partner Jump registers. This then updates partners’ stock counts. If this triggers a re-order alert, Alistair then places an order for the supply of more modems.
Alistair also drives DORA, our mobile learning centre, and on days when he is moving the bus, he might not get to do the updates until the next day. But he never lets us down and in that sense he is undoubtedly more reliable than a computer.